Booking Policy: Appointments are filled on a first-come, first-served basis. Please arrive on time and have your documentation ready.
Retainer fee: A non-refundable fee is required at the time of booking. This fee ranges from $25 to $525 and will be applied toward the total cost of your service.
Bring identification: Ensure you have the necessary documents specified in the service description.
Grace period: A 10-minute grace period is allowed.
Reschedule: Late arrivals beyond the grace period will need to reschedule their appointment.
No refunds: All payments are final and non-refundable.
Cancellations & rescheduling: With at least 24 hours' notice you receive a service credit for what you paid, usable on this or another service of equal or greater value within 10 business days of your appointment date. With less than 24 hours' notice, a $25 fee is deducted from the credit.
No-shows: The $25 deposit is forfeited; any remaining prepaid balance may be issued as a service credit.
Credits: Non-refundable, non-transferable, no cash value. Specialty, laboratory and special-order services may have further restrictions once processing has begun.
Cards on file: Avita Med Test may use a "cards on file" system, meaning we may charge your card for services even without your explicit authorization at the time.
